Auxiliary Services
Finance & Administration

Auxiliary Experience Program

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Auxiliary Experience Program

Program Overview

The Auxiliary Experience Program utilizes work study students to help analyze various services across Lehigh University under the guise of them being prospective (and actual) customers. The hired work students, referred to as Auxiliary Experience Analysts (AxAs), are assigned 3 to 5 “missions” per week. Analysts will complete each “mission” (example: ride the Campus Connector from Packer campus to Mountaintop campus) and answer several questions which they will use to analyze their experience.The AxAs make observations and assess performance based on specific predefined criteria that Auxiliary Services is trying to measure. 

Program Goals

  1. Evaluate services using AxAs.
  2. Collect data that will capture AxA experiences.
  3. Report on data and create action plans for improvement. 
  4. Review results and improvement plans with departments evaluated.
  5. Create best in class services and a better experience for all who come to Lehigh University to study, work, or live.

AxA Demographics

Total 2023 AxAs hired and onboarded: 35

Forms response chart. Question title: Age. Number of responses: 31 responses.

 

Forms response chart. Question title: Class Year. Number of responses: 31 responses.

Forms response chart. Question title: Are you a transfer student?. Number of responses: 31 responses.

Forms response chart. Question title: Are you a First Generation student?. Number of responses: 31 responses.

Forms response chart. Question title: Are you an international student?. Number of responses: 31 responses.

Major/Minor

  • Biology
  • Undeclared/Behavioral Neuroscience
  • Biochemistry
  • Major: international relations joint MLL, minors: sociology and anthropology, international business
  • Mechanical Engineering with a minor in Aerospace Engineering
  • Environmental Engineering
  • Business Information Systems & Management Consulting
  • Mechanical Engineering
  • Political Science major
  • Environmental Science and Psychology
  • Marketing
  • Population health
  • Computer Science and Business
  • Political Science and Sociology with a minor in Latino Studies
  • Undecided - College of Engineering
  • ISE major, Comp Sci minor
  • Computer Science & Business
  • Global Studies with a German minor
  • Business Information Systems & Business Management with a minor in Political Science
  • Major: Physics | Minor: Applied Math
  • Architecture and Product design/ Minor- Civil Engineering
  • Behavioral Neuroscience
  • CSE
  • Engineering (CS probably)
  • Computer Science
  • Accounting & Finance w/ a minor in Computer Science
  • Biopharmaceutical Engineering on the pre-health track
  • Chemical Engineering
  • Cognitive Science with a concentration in Cognitive Neuroscience
  • Psychology and Computer Science
  • Major: Molecular Biology Minor: Spanish