Auxiliary Experience Program

Program Overview

The Auxiliary Experience Program utilizes work study students to help analyze various services across Lehigh University under the guise of them being prospective (and actual) customers. The hired work students, referred to as Auxiliary Experience Analysts (AxAs), are assigned 6 to 8 “missions” per week. Analysts will complete each “mission” (example: ride the Campus Connector from Packer campus to Mountaintop campus) and answer several questions which they will use to analyze their experience. The AxAs make observations and assess performance based on specific predefined criteria that Auxiliary Services is trying to measure. 

Program Goals

  1. Evaluate services using AxAs.
  2. Collect data that will capture AxA experiences.
  3. Report on data and create action plans for improvement.
  4. Review results and improvement plans with departments evaluated.
  5. Create best in class services and a better experience for all who come to Lehigh University to study, work, or live.