Mission
Auxiliary Services advances Lehigh’s goals and objectives through our business units and business partners. We are charged with delivering forward thinking services and campus solutions in a fiscally responsible manner.
Strategy
The most effective strategy for fulfilling our mission and achieving our goals and objectives is to be disciplined about building a cohesive leadership team, clearly articulating our purpose (“reason for being”), holding one another accountable for business results, and communicating effectively with our stakeholders.
Values
Our values are the same as the University. The following descriptions were created to guide expectations for all F&A staff members and business partners.
Integrity and Honesty: Result in mutual trust by opening communication without fear, encouraging productive debate, and collaboration for the strongest solutions;
Equitable Community: Embodies F&A’s sincere caring and respect for every member of our community which is essential to developing and unleashing our potential;
Academic Freedom and Intellectual Curiosity: Drives and supports a culture of learning characterized in F&A by creativity, adaptability and innovation in providing quality services to enable faculty, staff and students;
Collaboration: Produces the highest quality solutions through mastery of partnership skills such as team decision-making, sharing challenges, problem solving and communicating key learnings;
Commitment to Excellence: Practice self-discipline and follow-through to keep promises and consistently deliver quality services credibly, competently, accountably, responsively, and transparently;
Leadership: Exercise stewardship with today’s resources and invest, through intentional planning and future focused thinking, in tomorrow’s success thereby creating and shaping an inspiring vision for the future.
2023 Goals
January 1, 2023-December 31, 2023
2023 Theme: Energizing the Campus Experience
Sustainability Plan 2030/Climate Action Strategy:
Lehigh adopted the Sustainability Strategic Plan 2030 in October 2020. All departments either own or support one or more of the goals in this 10-year plan. We will continue implementing the plan and report annually (in July/August) on progress toward these goals.
Leader: Audrey McSain
LehighLean Culture:
Implement Lean; a systematic approach to identifying and eliminating waste. Lean streamlines day-to-day work activities and processes for an organization by engaging the people who do the work and are affected by the processes. This form of process improvement encourages front-line problem identification and problem-solving, as employees innovatively go about their work, in a hands-on way.
Leader: Jane Altemose
Campus Experience:
A positive “customer” or “user” experience and adding value to that experience is key to building lifelong affinity for Lehigh University. Business units will significantly improve the experiences of our customers and key stakeholders. Combining exceptional customer service with quality-added value will create a positive campus experience for those interacting with our services and drive lifelong affinity for Lehigh University. In support of the University’s strategic planning efforts, a training program and related documentation have been created to solidify and elevate our focus on customer service and added value and embed it into the culture of all Auxiliary Services operations.
Leader: Monika Skuriat Fritz
Cost Reductions and/or Enhance Revenues:
Identify additional revenue opportunities and/or implement cost reductions in the unrestricted budget allocated in support of the FY ‘24 Lehigh University resource plan and Lehigh’s strategic priorities.
Leader: Mark Ironside